We ship orders fast so you can enjoy your new pieces sooner. Below is a quick summary and the details that matter.
Quick summary
Processing time: usually within [X] business days
Delivery time: Standard [X to Y] business days, Express [X to Y] business days
Free shipping: available on orders over [currency][amount]
Tracking: every parcel gets a tracking link by email
Processing times
Orders placed before [cutoff time and timezone] on business days are packed within [X] business days. Business days exclude weekends and public holidays.
Shipping options and timeframes
| Service | Estimated delivery | Price | Free over |
|---|---|---|---|
| Standard | [X to Y] business days | [currency][price] | [currency][threshold] |
| Express | [X to Y] business days | [currency][price] | Not eligible |
Delivery to rural or remote addresses can take longer. During peak sale periods carriers may experience delays.
Tracking your order
When your order ships, you will receive an email with a tracking link. You can also view tracking from your account under My Orders. If the link is not working yet, give it a little time for the carrier to scan the parcel.
International shipping
We ship to selected countries. Duties and taxes may be collected by local customs. These charges are the responsibility of the recipient. Estimated delivery is [X to Y] business days after dispatch. Some items cannot be shipped internationally due to restrictions.
Address changes and delivery issues
Entered the wrong address or need to update delivery instructions
Contact our team as soon as possible using Submit a request with your order number
If your parcel is already with the carrier we will try to help, although changes are not guaranteed
Parcel shows delivered but you cannot find it
Check with other household members and neighbours
Look around safe places at your address
If still missing, contact us and we will start a trace with the carrier
Split shipments and preorders
Your order may arrive in more than one parcel if an item is on preorder or ships from a different warehouse. You will receive a tracking link for each parcel.